Privacy Policy - E-INFINITY CARE

1.- INFORMATION AND CONSENT

By reading this Privacy Policy, the User is provided with clear information about how E-Infinity Care collects, uses, and protects personal data provided through the forms available on the website www.einfinitycare.com (hereinafter, the «Website»). This policy also includes data related to browsing on the Website and any other information that the User may provide in the future, whether in the context of medical assistance or other services offered by the company.

In compliance with applicable personal data protection laws, by accepting this Privacy Policy, the User gives their explicit and voluntary consent for E-Infinity Care to process their personal data. The company acts as the data controller, unless the data is provided by another data controller for the provision of additional services.

The User should carefully read this Privacy Policy, which is written in a simple and clear manner to ensure they can easily understand how their data will be managed and make an informed decision about whether they wish to provide it to E-Infinity Care.

2.- OBLIGATION TO PROVIDE DATA

The data requested in the Website forms are generally mandatory in order to fulfill the purposes set forth in this policy (unless otherwise indicated). If these data are not provided or not provided correctly, we will not be able to address the User’s requests or process the required services.

3.- PURPOSE OF PROCESSING PERSONAL DATA AND RETENTION PERIOD

E-Infinity Care will use the personal data provided for the following purposes:

To manage contact requests, inquiries, and information received through the Website forms.
To provide the requested medical and travel assistance services, including the management of insurance contract conditions and payment-related services.
To manage and process CVs for recruitment purposes.
To maintain, update, and provide support for the Website, including restricted areas for users.
To resolve technical issues and any other matters related to the operation of the Website.
To perform anonymous statistical analysis on user activity and behavior within the Website.

The data will be retained for as long as necessary to fulfill the purposes mentioned and in accordance with applicable regulations.

4.- TYPES OF PERSONAL DATA COLLECTED AND PROCESSED

E-Infinity Care will process the data requested on the Website, including those that are mandatory for the provision of the requested services.

If the User provides third-party data, they must ensure they have obtained the explicit consent of those third parties to share their information with E-Infinity Care. The company may perform the necessary verifications to ensure that this consent has been obtained.

For medical assistance services, the patient has the right to decide whether to provide their personal data. If they choose not to, the service may not be provided, without any negative consequences for the individual.

5.- LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA

The legal basis for the processing of personal data will be the execution of the service contract requested by the User. In the case of recruitment, it is based on the candidate’s consent. For sending information and contact requests, it is based on the explicit consent of the individual.

For medical services, the provision of services is based on the fulfillment of the insurance contract and, in some cases, the patient’s consent.

The User may revoke their consent at any time, although this will not affect the legality of the processing carried out prior to such revocation.

6.- WHO WILL WE SHARE PERSONAL DATA WITH?

The User’s personal data may be shared with:

Their insurance company, to facilitate the provision of medical assistance services.
Public authorities or governmental bodies, to comply with their legal responsibilities.
External providers working with E-Infinity Care in delivering the requested services, who will process the data solely to meet the purposes established in this policy.

These data may be transferred outside the European Economic Area, always in compliance with the relevant legal data protection regulations.

7.- DATA RETENTION PERIOD

The data will be retained for as long as necessary to fulfill the stated purposes or until the User requests its deletion, revokes consent, or objects to its processing.

Medical data will be stored for a minimum of 5 years, in accordance with applicable medical record regulations. For CVs, data will be retained for 6 years.

8.- USER’S RESPONSIBILITY

The User guarantees that they are over 16 years old and that the data provided is truthful, complete, and up to date. They are responsible for the accuracy of the information provided and for keeping it updated.

If the User provides third-party data, they ensure they have obtained the necessary consent to share that information with E-Infinity Care, relieving the company of any responsibility in this regard.

The User will be responsible for any damages caused by the provision of false or incorrect information.

9.- USER’S RIGHTS

The User can exercise the following rights at any time:

Revoke the consents granted.
Confirm whether their personal data is being processed by E-Infinity Care.
Access their personal data.
Correct inaccurate or incomplete data.
Request the deletion of their data when it is no longer necessary for the purposes for which it was collected.
Limit the processing of their data under the conditions set forth by law.
Request the portability of their data, in the cases provided for by applicable legislation.
File a complaint with the competent data protection authority.

10.- SECURITY MEASURES

E-Infinity Care will implement appropriate technical and organizational measures to ensure the security of personal data and prevent unauthorized access, alteration, or loss.

11.- APPLICABLE LEGISLATION

The processing of personal data will be subject to the applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 and the Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights, as well as specific legislation related to travel assistance and privacy protection.